Verizon: Outage Resolved, Credits to Be Issued to Affected Users

Verizon says it has finally restored service following today’s outage. The carrier also plans on issuing “account credits” to affected customers as compensation. 

“The outage has been resolved. If customers are still having an issue, we encourage them to restart their devices to reconnect to the network,” the company wrote in a tweet. However, no information about the exact cause was disclosed.

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In an earlier statement over an hour ago, the carrier also apologized for today’s disruption, which seemed to last for over 10 hours. “Today, we let many of our customers down and for that, we are truly sorry. They expect more from us,” Verizon said.

“We are working non-stop and making progress,” the company said at the time. “Our teams will continue to work through the night until service is restored for all impacted customers. We will make this right — for any customer affected, we will provide account credits and share updates soon.”

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Verizon hasn’t said how much it’ll offer. But for reference, AT&T experienced its own major outage back in February 2024 that lasted for at least 12 hours. The carrier then issued a $5 credit to affected customers, representing a full day of service. Usually, account credits are applied to the next monthly bill.

In the meantime, some Verizon users on social media have demanded that the company offer $30 or more to make up for today’s outage, citing the severity. Starting at around noon EST, Verizon subscribers began losing cellular access on their phones, stopping voice calls, texting, and mobile data. Apple iPhone owners also saw their devices flip to Apple’s satellite-powered SOS mode, an emergency connectivity feature that activates when traditional cell service is lost.

Downdetector.com, which has been tracking the outage, received over 2 million user reports about the connection problems. 

(Credit: Downdetector.com)

One US senator has also said the Verizon outage underscores the need for federal legislation to force wireless carriers and internet service providers to compensate consumers for network disruptions. “I’m working on legislation that would require cable, internet, and phone companies to provide pro-rated refunds when outages last for hours at a time,” tweeted Sen. Ben Ray Luján (D-New Mexico).

Editor’s Note: This story has been updated to note that Verizon says it resolved the outage.

Disclosure: Downdetector is owned by PCMag parent company Ziff Davis.

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About Our Expert

Michael Kan

Senior Reporter

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Experience

I’ve been a journalist for over 15 years. I got my start as a schools and cities reporter in Kansas City and joined PCMag in 2017, where I cover satellite internet services, cybersecurity, PC hardware, and more. I’m currently based in San Francisco, but previously spent over five years in China, covering the country’s technology sector.

Since 2020, I’ve covered the launch and explosive growth of SpaceX’s Starlink satellite internet service, writing 600+ stories on availability and feature launches, but also the regulatory battles over the expansion of satellite constellations, fights with rival providers like AST SpaceMobile and Amazon, and the effort to expand into satellite-based mobile service. I’ve combed through FCC filings for the latest news and driven to remote corners of California to test Starlink’s cellular service.

I also cover cyber threats, from ransomware gangs to the emergence of AI-based malware. Earlier this year, the FTC forced Avast to pay consumers $16.5 million for secretly harvesting and selling their personal information to third-party clients, as revealed in my joint investigation with Motherboard.

I also cover the PC graphics card market. Pandemic-era shortages led me to camp out in front of a Best Buy to get an RTX 3000. I’m now following how President Trump’s tariffs will affect the industry. I’m always eager to learn more, so please jump in the comments with feedback and send me tips.

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