SpaceX Upgrades Starlink’s Customer Service Phone Line With 24/7 Support

SpaceX seems to be bulking up a little-known customer support phone line for Starlink, expanding it to “24/7” operations. 

The satellite internet system long handled customer support issues through support tickets filed in its app or website. But in 2024, SpaceX quietly debuted a hotline that customers in the US and Canada could call if they were facing connection issues. 

The hotline was previously open “Monday to Friday, 6:00 AM to 6:00 PM Central Time,” before expanding to “4:00 AM to 10:00 PM Central Time” in November. The official FAQ for Starlink now says, “The phone line is open 24/7.” In addition, the company expanded phone-based customer support to cover customers in Australia and New Zealand.

(Credit: Starlink.com)

Hotline numbers include:

SpaceX appears to be notifying select customers about the change. One user in a Starlink Facebook group reported receiving an email from the company calling attention to the Australia and New Zealand expansion.

“Starlink offers answers to many support issues within our Starlink Help Center and chatbot, but if you cannot find the information you are looking for or are still experiencing issues, the Starlink phone support team is available to help,” the message says. “Live support is available 24/7 for active customers in need of assistance.”

Customer support for Starlink has been perhaps the most nagging issue facing the satellite internet service. In some cases, users have reported positive experiences and quick response times, including free replacement equipment. But others have complained about abnormally long wait times to fix connection issues after filing a digital support ticket. 

The hotline promises to give Starlink customers an easy way to reach a live customer service representative—assuming one is on hand. To use the hotline, customers need to first supply the phone number registered to their Starlink subscription. 

In other markets such as Indonesia, Kenya, and Oman, Starlink already offered a local customer support phone line. The company is likely investing more in customer support in the US, Canada, Australia, and New Zealand to help grow the satellite internet service, in addition to discounts, new perks, and even cheaper monthly internet plans.

Starlink.com is also advertising a separate phone number, (888) GO-STARLINK, for its sales team, which can handle customer questions about the service or even take orders.

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About Our Expert

Michael Kan

Senior Reporter

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Experience

I’ve been a journalist for over 15 years. I got my start as a schools and cities reporter in Kansas City and joined PCMag in 2017, where I cover satellite internet services, cybersecurity, PC hardware, and more. I’m currently based in San Francisco, but previously spent over five years in China, covering the country’s technology sector.

Since 2020, I’ve covered the launch and explosive growth of SpaceX’s Starlink satellite internet service, writing 600+ stories on availability and feature launches, but also the regulatory battles over the expansion of satellite constellations, fights with rival providers like AST SpaceMobile and Amazon, and the effort to expand into satellite-based mobile service. I’ve combed through FCC filings for the latest news and driven to remote corners of California to test Starlink’s cellular service.

I also cover cyber threats, from ransomware gangs to the emergence of AI-based malware. Earlier this year, the FTC forced Avast to pay consumers $16.5 million for secretly harvesting and selling their personal information to third-party clients, as revealed in my joint investigation with Motherboard.

I also cover the PC graphics card market. Pandemic-era shortages led me to camp out in front of a Best Buy to get an RTX 3000. I’m now following how President Trump’s tariffs will affect the industry. I’m always eager to learn more, so please jump in the comments with feedback and send me tips.

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